saas

Stop being a “Feature Factory”, you can’t afford it! Shift to Product-Led SaaS with an easy-to-use Feature ROI check

~ maratkiniabulatov ~ 1 Comment

The startup scene in 2022 and 2023 has been tough. This "Startup Winter" has seen less funding, many layoffs, and startups closing down. The hopeful times of 2020 and 2021, driven by big investments, feel far away now. Add to this the global events and banking decisions, and we're in a tricky spot. I've helped … Continue reading Stop being a “Feature Factory”, you can’t afford it! Shift to Product-Led SaaS with an easy-to-use Feature ROI check

5 essential NOC Metrics to reach high uptime and detect potential outages

~ maratkiniabulatov ~ Leave a comment

My latest tenure of 2.5 years is closely related to Designing and Adopting Incident Management Framework (as part of Program Management org). This activity was driven with two primary objectives in mind: Reach an uptime of 99.99% , and Ensure engineering knows about any outage first. Establishing the Network Operations Center (NOC) Team is a strategic move to shape a robust system and take charge of Incident Management. I'll talk details about Metrics and KPIs, such as First Time to Respond, Time to Acknowledge, Time to Assemble, Proactive Engineering Detection Rate, Number of Critical False Positives that helped boost the uptime to almost four-nines.