Boosting Efficiency with WIP Aging Insights and Tools

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When examining real workflow data, there's a common pattern: clusters of tasks that have aged significantly, some clearly stagnating beyond recognition acceptable timeframes. These cases point to one of the most important yet very often overlooked metrics in flow management: WIP Aging. WIP (Work In Progress) Aging measures the elapsed time that a work item has … Continue reading Boosting Efficiency with WIP Aging Insights and Tools

Monte Carlo Simulation: Forecasting Throughput and Project Timelines

TL;DR: Forecasting team Throughput is super-easy and much more reliable than traditional methods, if you limit your work in Progress. Reliability confirmed by research data. We've already extensively covered Throughput (one of the flow metrics), how to analyze Throughput data from 3 key angles. And why it's better for forecasting than storypoints. Now let's get … Continue reading Monte Carlo Simulation: Forecasting Throughput and Project Timelines

5 essential NOC Metrics to reach high uptime and detect potential outages

My latest tenure of 2.5 years is closely related to Designing and Adopting Incident Management Framework (as part of Program Management org). This activity was driven with two primary objectives in mind: Reach an uptime of 99.99% , and Ensure engineering knows about any outage first. Establishing the Network Operations Center (NOC) Team is a strategic move to shape a robust system and take charge of Incident Management. I'll talk details about Metrics and KPIs, such as First Time to Respond, Time to Acknowledge, Time to Assemble, Proactive Engineering Detection Rate, Number of Critical False Positives that helped boost the uptime to almost four-nines.